Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Orders are shipped from our warehouse in Auckland. Orders usually take up to 2 working days to be processed and 95% of our orders are delivered within 1-3 working days for North Island, and 3-7 working days for South Island, if they are in stock. Exceptions may apply if you're located in a particularly distant area.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, or other unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Secretlab OMEGA 2020
I gave this as a gift to my husband and he's been loving it. This by far the greatest chair we've ever had. Thanks
I love everything from SL, from the quality of the chair up to the customer service support. Keep it up!
This chair gives me comfort. Try it and you will love it.
This is the best chair I have ever owned! It is easy to put together, super comfortable and even the unboxing was a great experience
Quick delivery, easy assembly, super comfy, no complaints