Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.

The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.

If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.

We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.

Under normal circumstances and subject to stock availability, orders typically take 1 working day to be processed. Thereafter, the estimated delivery periods will depend on your shipping option.

Standard shipping:
Delivered within 1-4 working days for North Island and 3-6 working days for South Island.

Priority Shipping:
As above but with priotized order processing to get your order ready for courier pickup within the day/by next working day. Estimated delivery date will be shown during checkout

Express Shipping (Small Parcel):
Delivered within 1-2 days for all other zones and within 2-3 days for South Island, Chatham Island, Waiheke Island.

* Exceptions apply for particularly distant or less accessible locations.

** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.