Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Auckland. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 95% of our orders are delivered within 2-4 working days for the North Island, and 5-8 working days for the South Island.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, or other unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020 Gaming Chair
Endgame chair for a endgame set up
Absolute highest quality chair - imo best on the market, it’s not cheap compared to others but the quality is worth it!
extremely easy to set up and also very comfortable. lots better than the $200 chair that i had before this
This is the most comfortable and aesthetically pleasing to look at chair I have ever used. I use it for both gaming and office work, so basically I'm in it for 12-14 hours a day most of the time.
Finally got a chair that’s comfortable and while a little pricey, the warranty makes up for it. $200 chair a year or this one for $500 - Simple
This item is the highest of quality. I am a tall guy and having the option to buy the XL chair and having the back support and head rest actual fit me is great. The design and embroidery on the chair is really nice quality. Over all great experience.