Secretlab TITAN XL 2020 Series

Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.

The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.

If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.

We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.

Orders are shipped from our warehouse in Auckland. Once you’ve placed your order, it typically takes up to 2 working days to be processed and 95% of our orders are delivered within 1-3 working days for the North Island, and 3-7 working days for the South Island.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.

*Exceptions may apply for particularly distant or inaccessible locations.

**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, or other unforeseen circumstances outside of our control.

*** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.

Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.