Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Auckland. Once you’ve placed your order, it typically takes up to 2 working days to be processed and 95% of our orders are delivered within 1-3 working days for the North Island, and 3-7 working days for the South Island.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, or other unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020
After struggle to get the chair intoy apartment or was very easy and fast to put together. The chair is extremely comfortable and feels great.
The only regret is that I didn’t buy it earlier.
Some of the very few products I felt worth to pay the high price. Even my friend buy straight away after trying my chair. Worth every penny :)
Unexpected turn of events
Was um'in and ar'in on which SecretLab Chair to purchase as a late chirstmas present to myself. i was dreaming of long gaming sessions and chillaxing with friends over discord. little did i know my TITAN XL would be better served as a night feed rocking machine. either way i guess the comfort is the most important thing right?
Secretlab TITAN Evo 2022 Series - Small - Secretlab NEO™ Hybrid Leatherette BLACK
I got one of these chairs about 2 weeks ago and wanted to try it out before I reviewed it. Wow - it is amazing. Feels so comfortable and supportive on your body. The lumbar support is great. You can recline all the way back and fall asleep. Make sure you adjust it to suit you as that makes a big difference. I bought the small version as I am 5ft 4in, 63KG. It fits really well. I done a lot of research on gaming \ office chairs before I chose this chair. I would definitely recommend it. Enjoy!
The packaging alone is amazing, it's obviously a serious bit of kit and the design is flawless. The best chair I've ever had and the options with lunbar back support have made my back pain almost disappear