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What are the differences between the OMEGA and TITAN?

Each Secretlab chair is engineered to fit different builds. Our handy sizing calculator can help you see which model fits you best, based on your height and weight.

The Secretlab OMEGA is equipped with a thick layer of patent-pending cold-cure foam to provide optimal comfort and support for long hours. Its relatively compact design is a good fit for those who prefer a more snug sitting experience. In addition, it comes with a multi-functional tilt mechanism which enables the chair to effortlessly adapt to your sitting preferences. The seat base can tilt back when you lean into the chair, and you can then lock it at your desired angle of tilt.

On the other hand, the Secretlab TITAN is built for larger folks, featuring a taller backrest and a wider and deeper seat base. The leveled seat base also makes this a great option if you like to sit cross-legged. This chair is ideal for the users who are up to 200cm in height and 130kg in weight. It is also equipped with an integrated adjustable lumbar support system, which allows you to adjust the depth of lumbar support by simply turning the knob on the right of the backrest.

Is Secretlab PRIME™ 2.0 PU leather or SoftWeave® fabric better for me?

Secretlab chairs offer different leather and fabric options. Both offer a similarly great sitting experience, but they have different properties that make them suited to different use cases.

Here’s a look at how they differ:

  • Spill-resistance
    Secretlab PRIME™ 2.0 PU leather is water-resistant—it won’t soak up liquid, so you can easily clean up any accidents. However, if you’re not a messy eater, SoftWeave® Fabric is a great option as well.
  • Breathability
    If you frequently perspire while sitting in front of your chair, you might prefer the Secretlab SoftWeave® Fabric. The threads are tightly woven for durability, but they still allow air to flow through, in this way reducing the build-up of heat.
  • Ease of maintenance
    PRIME™ 2.0 PU leather requires the occasional wipe-down to keep it in tip-top condition, but a slightly damp microfiber cloth should make quick work of dirt and light stains. On the other hand, while you don’t have to clean SoftWeave® fabric as often, it will take more effort to get stains out if it gets dirty. To learn more, check out our helpful Aftercare Guide.
How do I know if a Secretlab chair will be a good fit for me?

Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.

To get an idea of the best fit for you, check out our sizing calculator.

However, you should also refer to the specifications sheet for each chair for more detailed dimensions.

How can I pay for my chair?

We offer secure payment through Stripe, and accept both credit and debit cards.

Where do you ship to?

We ship to residential or commercial addresses in New Zealand, but are unable to ship to PO Boxes. If you have a custom request such as a specific delivery date or needing to have the package left at a specific location, please reach out to our support specialists via our contact form. Our team will convey your request directly to Main Freight, who will try their best to meet your request.

How long does delivery take?

Orders are shipped from our warehouse in Auckland. Orders usually take up to 2 working days to be processed and 95% of our orders are delivered within 1-3 working days for North Island, and 3-7 working days for South Island, if they are in stock. Exceptions may apply if you're located in a particularly distant area.

* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, or other unforeseen circumstances outside of our control.

Can I track my order?

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.

How much will shipping cost?

We offer free shipping to the North Island in New Zealand. If you're located in the South Island, shipping will cost you $29.90 for one chair. The final shipping cost will be calculated upon checkout. We also offer promotions for free shipping from time to time, so keep a lookout for them!

What does your warranty cover?

Our warranty policy can be summarized as follows:

  • Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
  • Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
  • Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.

Read our full warranty statement here

I have received my chair and would like to exchange it for a different chair model/color.

Though we are unable to provide exchanges for our chairs at the moment, we do have a Return & Refund policy in place which you may refer to for more information on the process.

What do I do if I face an issue with my purchase?

In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Support Form with photos of the affected area and your order number so our Support team can do their best to assist you.

What is your refund/return policy?

We want you to love your chair! However, if you are not completely satisfied, we want to work with you to make things right. But before considering a return, don't forget that all our chairs are covered by our two-year warranty, which you can read up more on our Warranty Page.

To help you understand our refund/return policy better, refer here

Should you require help with your order or product, please refer to our Frequently Asked Questions page for immediate answers to most common issues.
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