International Order

International Order

Fill out our International Order form if your country is not found on our Regions List and our support team will get back to you.

For more warranty information, visit our FAQ section below.

Frequently Asked Questions
Check our Regions List for your country.

Check our Regions List for your country.

If your country is not found on the list, kindly use this page to submit an order request.

If your country is not found on the list, kindly use this page to submit an order request. Shipping costs, custom duties and taxes will apply.

Our support team will get right back to you through email.

Our support team will get right back to you through email. For more info on warranty and shipping, our FAQ section below might just have the answers.

Order Request Form

Contact Information

Shipping to Indonesia?
Head to Lazada and Shopee for greater shipping savings!

Shipping to Philippines?
Head to Lazada and Shopee for greater shipping savings!

Shipping to Thailand?
Head to Lazada and Shopee for greater shipping savings!

Order Request

Chair models / Upholstery Design / Quantity
Browse Models in a new tab

By submitting this form, you are agreeing with our Terms of Service and authorize Secretlab to contact with further information about relevant content, products, and services.

Features

Secretlab Gaming Chairs

2020 Series


Product Features
SIZING GUIDE
Height
cm
Weight
kg
SIZING GUIDE

Please note that this is only a general guideline, as everyone comes in different shapes and sizes. We strongly recommend checking out the specific measurements of our chairs on our Resources page, to give you a better idea of which chair fits you best!

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Secretlab OMEGA Series Gaming Chair
SECRETLAB OMEGA
Person IconRECOMMENDED SIZE
S-M L XL
<180cm
<110kg
Variant
Upholstery
Secretlab OMEGA Series Gaming Chair - Stealth
Secretlab OMEGA Series Gaming Chair - BLACK
Secretlab OMEGA Series Gaming Chair - Classic
Secretlab OMEGA Series Gaming Chair - Royal
Secretlab OMEGA Series Gaming Chair - Ash
Secretlab OMEGA Series Gaming Chair - Cookies & Cream
Secretlab OMEGA Series Gaming Chair - Charcoal Blue
Secretlab OMEGA Series Gaming Chair - BLACK³
Secretlab OMEGA Series Gaming Chair - BLACK
Secretlab OMEGA Series Gaming Chair - Evil Geniuses
Secretlab OMEGA Series Gaming Chair - Team Liquid
Secretlab OMEGA Series Gaming Chair - OG
Secretlab OMEGA Series Gaming Chair - G2
Secretlab OMEGA Series Gaming Chair - T1
Secretlab OMEGA Series Gaming Chair - Worlds 2019
Secretlab OMEGA Series Gaming Chair - Worlds 2020
Secretlab OMEGA Series Gaming Chair - Astralis
Secretlab OMEGA Series Gaming Chair - MSI 2019
Secretlab OMEGA Series Gaming Chair - LCS 2020
Secretlab OMEGA Series Gaming Chair - LEC
Secretlab OMEGA Series Gaming Chair - Cloud9
Secretlab OMEGA Series Gaming Chair - Team Secret
Secretlab OMEGA Series Gaming Chair - K/DA ALL OUT
Secretlab OMEGA Series Gaming Chair - K/DA POP/STARS
Secretlab OMEGA Series Gaming Chair - Ahri
Secretlab OMEGA Series Gaming Chair - Akali
Secretlab OMEGA Series Gaming Chair - Yasuo
Secretlab OMEGA Series Gaming Chair - Overwatch
Secretlab OMEGA Series Gaming Chair - D.Va
Secretlab OMEGA Series Gaming Chair - Dota 2
Secretlab OMEGA Series Gaming Chair - Alliance
Secretlab OMEGA Series Gaming Chair - Horde
Secretlab OMEGA Series Gaming Chair - Rust
Secretlab OMEGA Series Gaming Chair - Cyberpunk 2077
Secretlab OMEGA Series Gaming Chair - Mortal Kombat
Secretlab OMEGA Series Gaming Chair - Dark Knight
Secretlab OMEGA Series Gaming Chair - The Joker
Secretlab OMEGA Series Gaming Chair - House Stark
Secretlab OMEGA Series Gaming Chair - House Targaryen
Secretlab OMEGA Series Gaming Chair - House Lannister
Secretlab OMEGA Series Gaming Chair - GoT: Iron Anniversary
Secretlab OMEGA Series Gaming Chair - deadmau5
Variant
Upholstery
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Secretlab TITAN Series Gaming Chair
SECRETLAB TITAN
Person IconRECOMMENDED SIZE
S-M L XL
175-200cm
<130kg
Variant
Upholstery
Secretlab TITAN Series Gaming Chair - Stealth
Secretlab TITAN Series Gaming Chair - BLACK
Secretlab TITAN Series Gaming Chair - Classic
Secretlab TITAN Series Gaming Chair - Amber
Secretlab TITAN Series Gaming Chair - Ash
Secretlab TITAN Series Gaming Chair - Cookies & Cream
Secretlab TITAN Series Gaming Chair - Charcoal Blue
Secretlab TITAN Series Gaming Chair - BLACK³
Secretlab TITAN Series Gaming Chair - BLACK
Secretlab TITAN Series Gaming Chair - Evil Geniuses
Secretlab TITAN Series Gaming Chair - Team Liquid
Secretlab TITAN Series Gaming Chair - OG
Secretlab TITAN Series Gaming Chair - G2
Secretlab TITAN Series Gaming Chair - T1
Secretlab TITAN Series Gaming Chair - Worlds 2019
Secretlab TITAN Series Gaming Chair - Worlds 2020
Secretlab TITAN Series Gaming Chair - MSI 2021
Secretlab TITAN Series Gaming Chair - Astralis
Secretlab TITAN Series Gaming Chair - LCS 2020
Secretlab TITAN Series Gaming Chair - LEC
Secretlab TITAN Series Gaming Chair - Cloud9
Secretlab TITAN Series Gaming Chair - Team Secret
Secretlab TITAN Series Gaming Chair - K/DA ALL OUT
Secretlab TITAN Series Gaming Chair - K/DA POP/STARS
Secretlab TITAN Series Gaming Chair - Ahri
Secretlab TITAN Series Gaming Chair - Akali
Secretlab TITAN Series Gaming Chair - Yasuo
Secretlab TITAN Series Gaming Chair - Overwatch
Secretlab TITAN Series Gaming Chair - D.Va
Secretlab TITAN Series Gaming Chair - Dota 2
Secretlab TITAN Series Gaming Chair - Alliance
Secretlab TITAN Series Gaming Chair - Horde
Secretlab TITAN Series Gaming Chair - Rust
Secretlab TITAN Series Gaming Chair - Cyberpunk 2077
Secretlab TITAN Series Gaming Chair - Mortal Kombat
Secretlab TITAN Series Gaming Chair - Dark Knight
Secretlab TITAN Series Gaming Chair - The Joker
Secretlab TITAN Series Gaming Chair - House Stark
Secretlab TITAN Series Gaming Chair - House Targaryen
Secretlab TITAN Series Gaming Chair - House Lannister
Secretlab TITAN Series Gaming Chair - GoT: Iron Anniversary
Secretlab TITAN Series Gaming Chair - deadmau5
Variant
Upholstery
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Secretlab TITAN XL Series Gaming Chair
SECRETLAB TITAN XL
Person IconRECOMMENDED SIZE
S-M L XL
180-208cm
100-180kg
Variant
Upholstery
Secretlab TITAN XL Series Gaming Chair - Stealth
Secretlab TITAN XL Series Gaming Chair - BLACK
Secretlab TITAN XL Series Gaming Chair - Charcoal Blue
Secretlab TITAN XL Series Gaming Chair - Cookies & Cream
Secretlab TITAN XL Series Gaming Chair - BLACK³
Variant
Upholstery
Scroll up to the Order Request form
Frequently Asked Questions
View General FAQ page

Philippines
You can purchase our chairs from our official store on Lazada Philippines or Shopee Philippines

Singapore / International
At the moment, aside from the two countries above, we ship to South Korea, Taiwan region, Hong Kong SAR, Vietnam, Indonesia and Brunei. Orders to these regions will be shipped out from our headquarters in Singapore.

You can place an order on our Singapore website and the shipping cost would be SGD $99 excluding customs duties and taxes.

Shopee
Once your order has been successfully placed, you will receive an in-app notification or an email with your order details. After a short processing period, you will be able to track the delivery of your chair package via your own Shopee Account.

Lazada
Once your order has been successfully placed, you will receive an email notification with your order details. After a short processing period, you will be able to track the delivery of your chair package via your own Lazada Account.

International
Once your order has been successfully placed, you will receive an order confirmation email with your order details. After a short processing period, a shipping confirmation email containing tracking details will be sent to you, and you will be able to track the delivery of your chair package.

We work to have all orders dispatched to you soonest possible and so at times, the order may already be on its way to you. If your purchase was made via Lazada/Shopee, you may wish to check on the order status via the platforms directly.

If the order was placed on our Singapore website, you may contact the support team via the contact page for updates on the order status.

International
Once your order has been successfully placed, you will receive an order confirmation email with your order details. After a short processing period, a shipping confirmation email containing tracking details will be sent to you, and you will be able to track the delivery of your chair package.

Philippines
For Shipping within Philippines, do check directly on the platform (Lazada/Shopee) for the most accurate shipping cost. Depending on your location, the final shipping cost will be calculated based on your region upon checkout. The delivery will be done using Lazada Express (Lazada) and Black Arrow Express (Shopee).

International
For orders to South Korea, Taiwan region, Hong Kong SAR, Vietnam, Indonesia or Brunei, shipping would cost SGD $99, excluding custom duties and taxes. The delivery will be done via DHL.

To summarize on our warranty policy:

Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.

Philippines, Thailand - Lazada / Shopee
Submit a warranty claim via Lazada/Shopee platform with image/video attachments of relevant affected area.

International
Submit a warranty claim via our contact form with photos of the affected area and your order number so our Support team can do their best to assist you.

With regard to international deliveries, do note that you will be responsible for 50% of the shipment costs that we incur when we provide any warranty service to you for products that are eligible for warranty coverage.

**Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.

Read our full warranty statement here

Secretlab 5-Year Extended Warranty Program is only available to Secretlab 2020 Chairs.

To extend your warranty to 5 years, simply post a photo of your new chair on your social media (Facebook, Instagram, Twitter) and apply on our Warranty Extension page.

In the unlikely event that you face any issues with the purchase, do reach out to our support team via our Support Form so they can assist you.

Should you have any queries regarding the purchasing process or require shipping information, do reach out to the respective platforms (Lazada/Shopee) and they will be best equipped to assist.

Products purchased from Secretlab fulfilled by AAD are authentic. You can purchase our chairs from our official store on Lazada Philippines/Shopee Philippines.

Payment methods available include Credit/Debit Card, Cash on Delivery amongst others. For the latest payment methods, please find the information below:

Lazada Philippines

Shopee Philippines

Lazada Thailand

Shopee Thailand

Orders usually take 1 - 2 working days to be processed and 95% of our orders are delivered within 1 - 3 working days. Exceptions include distant locations and stock availability.

* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

Philippines, Thailand - Lazada / Shopee
We are sorry to hear that you may wish to return your order. Do contact Lazada/Shopee directly to check on their respective return procedure.

International
We are sorry to hear that you may wish to return your order. Do contact our support team via the Support Form and we would be able to assist you further.

We’re constantly looking to bring more models/colorways across all platforms. However, if a variant is unavailable, you can place an order via our Singapore website. Do note that the shipping cost would be at SGD $99 and custom duties and taxes are excluded.
Signature is required for all purchases to ensure that your order is delivered safely to you. Please keep a close lookout on your tracking details to ensure that someone would be present to receive the delivery.
Warranty
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