Experience maximum
comfort, sooner.

Shipping generally costs between $9.00 - $59.00 via FedEx for one chair, depending on your location. The final shipping cost will be calculated at checkout. We also offer promotions for free shipping from time to time, so keep a lookout for them!

We ship to residential or commercial addresses in New Zealand, but are unable to deliver to PO boxes. If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to our support specialists via our Contact Form. Our team will convey your request directly to Main Freight, who will try their best to meet your request.

Orders are shipped from our warehouse in Auckland. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 95% of our orders are delivered within 2-4 working days for the North Island, and 5-8 working days for the South Island.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.

*Exceptions may apply for particularly distant or inaccessible locations.

**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, or other unforeseen circumstances outside of our control.

*** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.

Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.