Experience maximum
comfort, sooner.

We ship to residential or commercial addresses in New Zealand, but are unable to deliver to PO boxes.

If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to our support specialists via our Contact page. Our team will convey your request directly to Main Freight, who will try their best to meet your request.

Under normal circumstances and subject to stock availability, orders typically take 1 working day to be processed. Thereafter, the estimated delivery periods will depend on your shipping option.

Standard shipping:
Delivered within 1-4 working days for North Island and 3-6 working days for South Island.

Priority Shipping:
As above but with priotized order processing to get your order ready for courier pickup within the day/by next working day. Estimated delivery date will be shown during checkout

Express Shipping (Small Parcel):
Delivered within 1-2 days for all other zones and within 2-3 days for South Island, Chatham Island, Waiheke Island.

* Exceptions apply for particularly distant or less accessible locations.

** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.