Note: We are currently experiencing a high volume of orders and shipping may be delayed. Please expect a longer than usual time for order processing and delivery as we work to expedite the process and get your chair to you as soon as possible.
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Frequently Asked QuestionsView FAQ page
We offer free shipping to the North Island in New Zealand. If you're located in the South Island, shipping will cost you $29.90 for one chair. The final shipping cost will be calculated upon checkout. We also offer promotions for free shipping from time to time, so keep a lookout for them!
We ship to residential or commercial addresses in New Zealand, but are unable to ship to PO Boxes. If you have a custom request such as a specific delivery date or needing to have the package left at a specific location, please reach out to our support specialists via our contact form. Our team will convey your request directly to Main Freight, who will try their best to meet your request.
Orders are shipped from our warehouse in Auckland. Orders usually take up to 2 working days to be processed and 95% of our orders are delivered within 1-3 working days for North Island, and 3-7 working days for South Island, if they are in stock. Exceptions may apply if you're located in a particularly distant area.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Our chair packages are very bulky and heavy, so we’re not able to have them delivered to PO Boxes or pick-up shops. However, if you require assistance with shipping, please write in to our support team via the Support Form and they will be happy to assist you.
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