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Before You Buy
Since its founding in 2014, Secretlab has effectively set a new standard for gaming chairs. The 2020 Series raises the bar even further, featuring durable and supple PRIME™ 2.0 PU leather, full-metal 4D armrests, and memory foam head and lumbar pillows. Secretlab chairs are made only from top-of-the-line materials and components, and we’ve worked with scientists at the Agency for Science, Technology and Research (A*STAR) to stress test and certify our upholstery for extreme durability and quality.
When you buy a Secretlab chair, you know you’re getting quality that is the result of years of R&D work and ceaseless iteration. The Secretlab 2020 Series is also backed up by a 5-year Extended Warranty, far exceeding the industry standard. Put simply, we’re prepared to stand behind our chairs for a long time.
In addition, Secretlab chairs are designed to combat poor posture, one of the most common causes of chronic back pain. Our specially formulated Cold-Cure Foam Mix is just the right balance between firm and soft, offering remarkable support and comfort. The included memory foam lumbar pillow shores up your lower back and relieves strain on your spine, while the adjustable 4D armrests let you rest your elbows, taking the pressure off your shoulders and neck. The chair effectively adapts to you, featuring also a multi-tilt mechanism with tilt lock that lets the seat base tilt back when you lean into the chair.
Finally, we believe in taking care of you directly. By cutting out the middleman and selling directly to you, we get rid of extra expenses like retailer and distributor margins and storefront costs. These cost savings are then passed on to you, so you get the best value when you buy from us.
Each Secretlab chair is engineered to fit different builds. Our handy sizing calculator can help you see which model fits you best, based on your height and weight.
The Secretlab OMEGA is equipped with a thick layer of patent-pending cold-cure foam to provide optimal comfort and support for long hours. Its relatively compact design is a good fit for those who prefer a more snug sitting experience. In addition, it comes with a multi-functional tilt mechanism which enables the chair to effortlessly adapt to your sitting preferences. The seat base can tilt back when you lean into the chair, and you can then lock it at your desired angle of tilt.
On the other hand, the Secretlab TITAN is built for larger folks, featuring a taller backrest and a wider and deeper seat base. The leveled seat base also makes this a great option if you like to sit cross-legged. This chair is ideal for the users who are up to 200cm in height and 130kg in weight. It is also equipped with an integrated adjustable lumbar support system, which allows you to adjust the depth of lumbar support by simply turning the knob on the right of the backrest.
The Secretlab TITAN XL is a larger version of the TITAN. It retains all its features, but is up to 25% larger and comes with an even taller backrest. Its side wings are smaller but wider too, creating an even more spacious environment. It is designed for users up to 208cm in height and weighing up to 180kg.
All Secretlab chairs come with large and sturdy XL PU caster wheels, which are designed to glide smoothly over most surfaces without damaging them.
Secretlab chairs offer different leather and fabric options. Both offer a similarly great sitting experience, but they have different properties that make them suited to different use cases.
Here’s a look at how they differ:
Secretlab PRIME™ 2.0 PU leather is water-resistant—it won’t soak up liquid, so you can easily clean up any accidents. However, if you’re not a messy eater, SoftWeave® Fabric is a great option as well.
If you frequently perspire while sitting in front of your chair, you might prefer the Secretlab SoftWeave® Fabric. The threads are tightly woven for durability, but they still allow air to flow through, in this way reducing the build-up of heat.
- Ease of maintenance
PRIME™ 2.0 PU leather requires the occasional wipe-down to keep it in tip-top condition, but a slightly damp microfiber cloth should make quick work of dirt and light stains. On the other hand, while you don’t have to clean SoftWeave® fabric as often, it will take more effort to get stains out if it gets dirty. To learn more, check out our helpful Aftercare Guide.
Secretlab NAPA leather is our most luxurious upholstery offering. Made from genuine animal hide, it is buttery-soft and exceptionally cool to touch. This is the same leather used by luxury automobiles and boutique bags, and it is both very breathable and durable.
On the other hand, Secretlab PRIME™ 2.0 PU leather is a more accessible option that has been engineered to have the right amount of flex and softness without sacrificing any durability. It was designed to be easy to maintain and also contains no animal byproducts.
Regardless of the type of leather you pick, we recommend practicing a regular care regime to ensure it stays in tip-top condition for longer. For some quick tips, check out our Aftercare Guide.
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Each Secretlab chair has a different weight limit:
- Secretlab OMEGA - 110kg
- Secretlab TITAN - 130kg
- Secretlab TITAN XL - 180kg
While our chairs are actually rated for higher loads, we arrived at these recommended weight limits after rigorous testing to determine what would provide you with the safest and most optimal experience.
We are currently working on securing a few locations where you can experience our award-winning chairs first-hand. Our contact page will be updated with locations once they become available. They will also be announced on our Facebook page, so be sure to like our Facebook Page to receive the latest updates.
Secretlab ships directly to customers in over 60 countries worldwide. To make things more convenient for you, Secretlab is also available through marketplaces like Amazon, Lazada, Shopee, and Tokopedia in select countries.
In order to ensure that you receive an authentic product and the best possible experience, we strongly encourage you to purchase your chair through our official website or the following marketplaces. For the full list of authorized channels in your country or region, please refer below:
- United States
- United Kingdom
- European Union
- New Zealand
- South Korea
- The Philippines
The Secretlab website is available mainly in English. However, to facilitate a more accessible and convenient shopping experience for our international customers, we also support different languages in select regions.
For a full list of the different languages that you can view our website in, please refer below:
- United States, Canada, United Kingdom, Australia, New Zealand, Singapore, Malaysia – English
- European Union – English, German, French, Spanish, Italian
- Korea – English, Korean
- Japan – Japanese
- The Philippines – English (Shopee and Lazada)
- Thailand – English (Lazada), Shopee (Thai)
- Indonesia - English (Shopee), Bahasa (Tokopedia)
Orders & Payment
We offer secure payment through Stripe, and accept both credit and debit cards.
Instalment payment is now available via Zip. Learn more about our Zip Financing.
We work to have all orders dispatched to you soonest possible and so at times, the order may already be on its way to you. Therefore, we always recommend for you to check on your order at checkout.
However, if your order is already on its way to you, please reach out to our support team via the Contact Form as soon as possible and they will do their best to assist you with re-routing the order on a best effort basis.
Unfortunately, we will not be able to cancel your order once your order has been dispatched.
Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. When your order ships, you’ll then receive a shipping confirmation email with a tracking number so you can track the delivery of your order.
When you purchase a product on pre-order, the estimated shipping date for your order at the time of your purchase will be indicated in your order confirmation email. This date is an estimate of when your order will be back in stock and shipped to you.
Once the shipment for your order arrives, we’ll work to dispatch it to you as soon as possible. A shipping confirmation email with a tracking number will be sent to you once your order is on its way so you can keep track of its delivery.
We offer free shipping to the North Island in New Zealand. If you're located in the South Island, shipping will cost you $29.90 for one chair. The final shipping cost will be calculated upon checkout. We also offer promotions for free shipping from time to time, so keep a lookout for them!
We ship to residential or commercial addresses in New Zealand, but are unable to ship to PO Boxes. If you have a custom request such as a specific delivery date or needing to have the package left at a specific location, please reach out to our support specialists via our contact form. Our team will convey your request directly to Main Freight, who will try their best to meet your request.
Orders are shipped from our warehouse in Auckland. Orders usually take up to 2 working days to be processed and 95% of our orders are delivered within 1-3 working days for North Island, and 3-7 working days for South Island, if they are in stock. Exceptions may apply if you're located in a particularly distant area.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, or other unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
We want to make sure you receive your purchase. For security reasons, all our orders require a signature upon delivery to ensure they are safely delivered to you. We encourage you to keep an eye on the tracking details to ensure that someone is around to sign for it.
We do not recommend that the signature requirement be removed to ensure the safe delivery of your order. However, if you are unable to arrange for someone else to be present, you may contact our support team via our Support Form for further assistance.
Our chair packages are very bulky and heavy, so we’re not able to have them delivered to PO Boxes or pick-up shops. However, if you require assistance with shipping, please write in to our support team via the Support Form and they will be happy to assist you.
Warranty, Refund & Return
Our warranty policy can be summarized as follows:
- Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
- Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
- Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
We are unable to provide exchanges for our products at the moment. However, we do have a Return & Refund policy in place which you may refer to for more information.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Support Form with photos of the affected area and your order number so our Support team can do their best to assist you.
The Secretlab 5-Year Extended Warranty Program is only available to Secretlab 2020 Series chairs.
If you recently purchased a 2020 Series model, simply post a photo of your new chair on social media—this applies to Facebook, Instagram, Twitter, Reddit, YouTube or Twitch—with the hashtag #Secretlab. Make sure your post is set to public, and then submit the post URL on our Warranty Extension page.
You should receive an email update regarding your application within 5 working days.
Assembly & Care of Products
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
We do not ship pre-assembled products to ensure that they do not get damaged during transport. However, we’ve done our best to simplify the process by including a detailed assembly guide with every product. Alternatively, you can refer to the full video assembly guide on our Resources Page.