View FAQ by Product Type
Before You Buy
Every Secretlab chair you buy is an investment in the science of sitting. We put all our materials, components and chairs through rigorous tests that far exceed industry standards, so you know they’re really built to last. Every design change we make is grounded in data and feedback drawn from testers in our research lab and over 1 million users worldwide. To make sure we get even the little things right, we also put together an independent Ergonomics Advisory Board comprising experts in the fields of biomechanics, orthopedics and more to facilitate extensive ergonomic studies and product development reviews.
On top of that, the benefits of economies of scale have allowed us access to state-of-the-art manufacturing technologies and to invest even more in new features, enabling us to further push the boundaries of comfort.
The Secretlab TITAN Evo is shaped to support you in a healthy, neutral posture, while distributing weight evenly and relieving peak pressure zones. It leverages cutting-edge engineering to offer more advanced personalization, including our new 4-way L-ADAPT™ Lumbar Support System and CloudSwap™ replacement system for our 4D armrests. We continue to break new ground with our upholstery — Secretlab NEO™ Hybrid Leatherette and SoftWeave™ Plus fabric are our most advanced materials to date, bringing together both looks and performance.
Finally, we believe in taking care of you directly. By cutting out the middleman and selling directly to you, we get rid of extra expenses like retailer and distributor margins and storefront costs. These cost savings are then passed on to you, so you get the best value when you buy from us.
The Secretlab TITAN Evo is available in three sizes — Small, Regular and XL. We don’t believe in a one-size-fits-all approach to our chairs, so we have different sizes for different heights and builds. In addition, our S and R sizes come with shorter, re-engineered hydraulics to allow more people to easily set their feet flat on the ground for a more ergonomic posture.
That aside, all three sizes share the same features, so you enjoy the same support no matter which one you choose.
Secretlab TITAN Evo (Size Small)
Recommended height: ≤5ft6” / 169cm
Recommended weight: <200lbs / 90kg
Max. weight: 130kg
Secretlab TITAN Evo (Size Regular)
Recommended height: 5ft7”-6ft2” / 170-189cm
Recommended weight: <220lbs / 100kg
Max. weight: 130kg
Secretlab TITAN Evo (Size XL)
Recommended height: 5ft11”-6ft9” / 181-205cm
Recommended weight: 175lbs-395lbs / 80kg-180kg
Max. weight: 180kg
Secretlab gaming chairs are built to be highly customizable and feature a wide range of adjustments. Our handy sizing calculator can help you decide which size (Small, Regular or XL) suits you best, based on your height and weight.
We recommend checking our Resources page for the full measurements of each size. It can be helpful to use your current chair as a reference by comparing its measurements against those on our Resources page.
No. The Secretlab TITAN Evo comes in three sizes, allowing us to accommodate those of you who prefer the size of the Secretlab OMEGA, while making it a lot easier to find the perfect fit for yourself. In addition, it brings together the best of the Secretlab OMEGA and TITAN in one chair, so you don’t have to give up any features in order to achieve a better fit.
Compared to the Secretlab OMEGA, the Secretlab TITAN Evo (Size Small) is sized to fit more petite individuals even better. If you need help choosing a size, our handy sizing calculator can give you a recommendation based on your height and weight.
We also encourage you to check our Resources page for the full measurements of all our chair sizes.
Our new-generation upholsteries have been engineered for different properties. You might find one more suitable than the other, depending on your needs.
Here’s a look at how they differ:
Secretlab NEO™ Hybrid Leatherette is water-resistant — it won’t soak up liquid, so common spills are easily cleaned up. We recommend this over SoftWeave™ Plus fabric if you eat frequently at your desk and are prone to accidents.
If you perspire frequently at your desk, Secretlab SoftWeave™ Plus is a good pick. High-strength yarn fibers are looped tightly for durability, but they still allow air to flow through for unmatched breathability. We’ve improved on the breathability of SoftWeave™ Plus as well, so you stay cool during the long summer days.
Secretlab NEO™ Hybrid Leatherette requires only the occasional wipe-down to keep it in tip-top condition, and a slightly damp microfiber cloth should make quick work of dirt and light stains. SoftWeave™ Plus fabric requires less cleaning, and loose particles are easily vacuumed up. However, any stains will be tougher to remove.
For more maintenance tips, check out our helpful Aftercare Guide.
We are working on offering more advanced and supportive materials for the hot-swappable CloudSwap™ gaming armrests — the world's first for a gaming chair — found on the Secretlab TITAN Evo. Discover our current options here.
We highly recommend checking out the different gaming chair armrest top options we have here to find one that suits your preferred type of comfort and lifestyle.
The weight limits for the Secretlab TITAN Evo Small, Regular and XL are found below:
- Secretlab TITAN Evo (Size Small) - 285lbs / 130kg
- Secretlab TITAN Evo (Size Regular) - 285lbs / 130kg
- Secretlab TITAN Evo (Size XL) - 395lbs / 180kg
While our chairs have been designed to withstand even higher loads, we arrived at these recommended weight limits after rigorous testing to identify the optimal weight.
The XL PU Casters that come with your Secretlab gaming chair provide a solid, all-rounder rolling experience. However, you can choose to upgrade and swap out the original casters for a personalized touch.
Choose between three different types of casters that cater to different needs. You can personalize and optimize your Secretlab TITAN Evo or Secretlab Classics (TITAN 2020 and OMEGA 2020) gaming chair with the Premium Extra Small Casters, Soft Rollerblade Casters, or Static Stand.
Discover which of these Casters would best fit your needs and preferences here.
We’re currently working to secure locations for you to experience our award-winning chairs or the Secretlab MAGNUS Metal Desk for yourself. We’ll update our contact page with these locations once they become available. Updates and announcements will be posted on Facebook as well, so be sure to like our Facebook page for the latest news.
Secretlab ships directly to customers in over 60 countries worldwide. Our products are also available through marketplaces like Amazon, Lazada, Shopee, and Tokopedia in select countries.
To ensure that you receive an authentic product and the best possible experience, we strongly encourage you to purchase your chair directly from our official website or the following marketplaces. For the full list of authorized channels in your country or region, please refer below:
- United States
- United Kingdom
- European Union
- New Zealand
- South Korea
- The Philippines
Our website is available mainly in English. However, to improve accessibility for international customers, we also support different languages in select regions.
We’ve put together the list of supported languages here:
- United States, Canada, United Kingdom, Australia, New Zealand, Singapore, Malaysia – English
- European Union – English, Danish, German, French, Spanish, Italian, Dutch, Polish, Swedish
- Korea – English, Korean
- Japan – Japanese
- The Philippines – English (Shopee and Lazada)
- Thailand – English (Lazada), Thai (Shopee)
- Indonesia – English (Shopee), Bahasa (Tokopedia)
- Vietnam – Vietnamese (Lazada)
The Secretlab MAGNUS Metal Desk was designed as a simple, fuss-free solution to cable mess. Our in-house product and engineering teams spent years developing and fine-tuning every aspect of it, from the slimness of the table top to its elegant floating surface. The majority of the chassis is constructed from metal, so it’s exceedingly durable while still maintaining a slim and modern profile for greater leg room and improved air flow if you want to set your PC on the floor.
More crucially, the steel construction of the Secretlab MAGNUS Metal Desk allows it to support an entire proprietary ecosystem of magnetic accessories, designed specially for the desk. This includes the Secretlab MAGPAD™ Magnetic Leatherette Desk Mat, dedicated cable anchors and table leg sheaths, a headphone hanger, and more, so you can organize all your tech essentials and reduce clutter. The Secretlab MAGPAD™ is a full-coverage leatherette desk mat that adds an additional level of customization to your setup, and its plush leatherette delivers an unmatched feel under your skin.
Secretlab MAGNUS Pro is the world’s first sit-to-stand metal desk with a single cable integrated 10/13A power supply that allows users to power their device or a power extension strip directly from their desk. This eliminates dangling cables, making cable management even easier. It is compatible with the same modular, magnetic ecosystem of accessories as the Secretlab MAGNUS Metal Desk, so organizing your cables and peripherals is a breeze.
The desk can be adjusted to a minimum height of 650mm (25.6”) and a maximum height of 1250mm (49.2”), allowing it to accommodate user preferences for either sitting or standing.
Both the Secretlab MAGNUS Metal Desk and MAGNUS Pro feature a built-in cable management tray covered by a hinged cover with an offset gap. This gap allows cables to be easily routed from the cable management tray to your devices, so you can set your desk flush against the wall without crushing your cables.
You can perform a quick reset of your Secretlab MAGNUS Pro by pressing and holding the “Down” button until “RST” is displayed on the digital panel and a beep is heard.
If your desk remains unresponsive, please disconnect it from power and allow the Control Box to rest for at least 10 seconds, before reconnecting it to power.
Do also check that the Control Box is securely attached to the metal desk top, all cables are properly connected and there are no obstructions which may trigger the anti-collision system.
If the above steps do not resolve the issue or there is a specific error code showing in the digital panel, please refer to our troubleshooting guide. Should your issue persist, please get in touch with our support team.
The steel surface of the Secretlab MAGNUS Pro should not interfere with electronics as it is powder-coated and non-conductive. Insulation is enhanced when the desk is used with the magnetic leatherette Secretlab MAGPAD™ Desk Mat.
No, you do not have to use the Secretlab MAGPAD™ with the Secretlab MAGNUS Pro/Pro XL. However, we strongly recommend doing so to protect your desk’s surface. In addition, the plush leatherette delivers a more comfortable feel under the skin compared to steel.
The Secretlab MAGPAD™ desk mat protects the surface of your Secretlab MAGNUS Metal Desk. It was not designed to be used as a mousepad, so we recommend that you still use your own mousepad with the Secretlab MAGNUS for the optimal experience.
We encourage you to check out the Secretlab MAGNUS Single/Dual Monitor Arm , specially designed for Secretlab MAGNUS Pro and Pro XL desks. Each Secretlab MAGNUS Monitor Arm supports up to 8kg (17.6lbs).
Orders & Payment
We accept all major credit and debit cards, including Visa and Mastercard. Additionally, we offer flexible financing options via ZipPay. You can select your preferred payment method at checkout.
We work hard to dispatch all orders as quickly as possible, so your order may already be on its way to you. As a result, we recommend double-checking your order at checkout. However, you can still reach out to our support team via the Contact Form. We’ll do our best to assist you.
Unfortunately, we’re unable to cancel your order once it ships.
Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. When your order ships, you’ll then receive a shipping confirmation email with tracking information.
The estimated shipping date for pre-order products can be found in your order confirmation email and invoice. This date is an estimate of when your order will be back in stock and shipped to you.
Once your order arrives at our warehouse, our team will work to dispatch it as soon as possible. You’ll then receive a shipping email with tracking details.
Shipping generally costs around $59 for one Secretlab chair. The final shipping cost depends on your location and will be calculated at checkout. We also offer discounted or free shipping promotions from time to time, so do keep a lookout for them!
We deliver your order straight to your address via Main Freight or Castle Parcel. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
We ship to residential or commercial addresses in New Zealand, but are unable to deliver to PO boxes. If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to our support specialists via our Contact Form. Our team will convey your request directly to Main Freight, who will try their best to meet your request.
Under normal circumstances and subject to stock availability, orders typically take 1 working day to be processed and will thereafter be delivered within 1-4 working days for North Island and 3-6 working days for South Island.
* Exceptions apply for particularly distant or less accessible locations.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
We want to make sure you receive your purchase. This is why all our orders need a signature upon delivery to ensure they’re safely delivered. Do keep an eye on your tracking details to ensure that someone is around to sign for it.
To ensure the safe delivery of your purchase, we do not recommend that you remove the signature requirement. However, if you wish to go ahead and remove it, you may still contact our support team via our Support Form for further assistance.
While we’d love to offer this option, our products and packaging are very bulky and heavy, so we’re unable to deliver them to PO boxes and pick-up shops. However, if you require assistance with shipping, please write in to our support team via our Support Form. They’ll be happy to assist you.
Due to the size and weight of some of our parcels, couriers may not be able to deliver the parcel to your doorstep if your apartment is located above the ground floor and your building is without an elevator and does not have direct lift access.
Warranty, Return Policy
Our warranty policy can be summarized as follows:
- Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
- Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
- Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
We do not offer exchanges for our products at the moment. However, we do have a Return policy in place which you may refer to for more information.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Contact Form with photos of the affected area and your order number. Our support specialists will do their best to assist you.
Assembly & Care of Products
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
We do not ship pre-assembled products to ensure that they do not get damaged during transport. However, we’ve done our best to simplify the process by including a detailed assembly guide with every product. Alternatively, you can refer to the full assembly video on our Resources Page for a step-by-step visual walkthrough.
Under certain conditions, magnets may interfere with medical devices. The neodymium magnets we use have been extensively tested for safety and interference, but we strongly recommend consulting your doctor or device manufacturer for specific guidelines if you have a medical implant.
To avoid any potential interactions with your device, keep the magnetic head pillow and armrests a safe distance (30cm / 12 inches) away from your medical device.
Small magnets may also pose a choking hazard and are dangerous if swallowed. Keep them away from children and pets.
The neodymium magnets found on the head pillow, armrest tops and side covers of the Secretlab TITAN Evo have been extensively tested for safety and interference. They should not interfere with electronic devices like smart watches and wireless charging devices.
The head pillow and side covers are also a safe distance away from where electronic devices are usually placed. Additionally, the magnets on the armrest covers are insulated by a thick PU layer and should not affect smart watches.
The Secretlab TITAN Evo (Size Small, Regular, XL) comes with our new patent-pending Secretlab Magnetic Memory Foam Head Pillow. All three sizes feature our patent-pending integrated 4-way L-ADAPT™ Lumbar Support System, which can be adjusted up and down, and in and out. A revolutionary matrix of living hinges adapts to the unique curve of your lumbar spine for maximum support. As a result, the Secretlab TITAN Evo does not come with its own memory foam lumbar pillow.
You can move the armrests closer to you by pressing the black button on the inner edge of the armrest and sliding the armrest top inward. To move them even closer, unscrew the three M8 screws holding each armrest in place under the seat base and shift both armrests closer. Tighten the screws to fix the armrests in their new position.
Our desks are packaged with helpful instructions with accompanying videos to guide you through the assembly process from start to finish. You can also find them on our Resources page.
We strongly recommend that you watch the assembly video before attempting to assemble your Secretlab MAGNUS desk as it contains vital safety information and tips that will make your assembly process smoother.
The Secretlab MAGPAD™ is constructed from plush and durable leatherette, but proper aftercare is still crucial to keeping it in tip-top condition. Treat it the way you would treat your Secretlab chair — keep liquids away from it and wipe up any spills immediately. You can wipe it down occasionally to keep it clean as well.